Refunds & Disputes
When a customer needs a refund or has a concern about a transaction, businesses need a clear way to manage the request. Fundores helps businesses and their customers manage refund requests and transaction disputes through an organized payment management process.
A payment transaction does not always end when a payment is completed. Customers may sometimes request a refund or raise a concern about a transaction with the business they purchased from.
Fundores helps facilitate the process by providing an organized way for businesses and customers to manage relevant refund requests and payment disputes.
The underlying transaction concern remains between the customer and the business or merchant. Fundores provides the payment infrastructure and management process that helps both parties communicate relevant information and handle the request appropriately.
Our Solutions
Customers may request a refund when they have a valid reason to seek their money back from a business.
Fundores helps facilitate the refund process by organizing the relevant payment and request information through the available payment management system.
Request a RefundWhen a customer has a concern about a transaction, they can raise a dispute with the business involved.
Fundores helps facilitate the dispute process by keeping relevant transaction information connected to the dispute and providing a structured way for the matter to be managed.
Submit a DisputeRefund Process
Refund requests can be easier to manage when the relevant transaction information is available and the request follows a clear process.
The customer provides the relevant information about the payment and explains the reason for requesting a refund.
The business can review the refund request and the relevant transaction information.
Where the refund is approved by the business and applicable conditions are met, the refund can be processed through the available payment process.
Relevant refund and transaction information can be recorded so the status of the request can be followed.
Dispute Process
Customers and businesses may occasionally disagree about a transaction. Fundores provides a structured process to help manage these concerns while keeping the relevant payment information connected to the dispute.
The customer submits a dispute regarding a transaction with the business.
Relevant information about the payment can be provided to help identify and understand the transaction.
The business can review the dispute and the information associated with the transaction.
The business and customer can work through the payment concern according to the applicable refund, dispute, and payment procedures.
Available information about the dispute can be updated as the matter progresses.
For Customers
If you have made a payment to a business using a Fundores Funds-powered payment service and have a concern about that transaction, you may be able to request a refund or raise a dispute through the available process.
Before submitting a request, make sure you have the relevant transaction information available.
Important
A refund or dispute concerns the transaction between the customer and the business/merchant. Fundores facilitates the payment process and provides the system through which the request may be managed; the underlying customer-business relationship remains between those two parties.
Access relevant information associated with customer refund requests.
Learn moreUse available transaction details to understand the payment connected to a request.
Learn moreReview and manage transaction concerns raised by customers.
Learn moreKeep relevant information organized as refund or dispute requests progress.
Learn moreKeep payment-related information accessible for reference and follow-up.
Learn more
Difference Between a Refund and a Payment Dispute? RefundPayment DisputeA customer asks the business to [...]
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